Terms of Service

Last Updated: August 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Zen Ops Hq™, a division of Yes Universe LLC ("Company," "we," "us," or "our"), concerning your access to and use of the zenopshq.store website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Service").

You agree that by accessing the Service, you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Service and you must discontinue use immediately.

2. Company Information

Legal Entity: Yes Universe LLC
Doing Business As: Zen Ops Hq™
Website: zenopshq.store
Contact: Available through our customer service channels

3. Acceptable Use

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code

4. Products and Services

We offer various products and services through our website. All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product or service at any time.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your computer monitor's display will accurately reflect the actual product colors.

5. Orders and Payment

By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years of age. All orders are subject to acceptance by Yes Universe LLC.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

6. Shipping and Delivery

We work with trusted suppliers and fulfillment partners to deliver your orders. Shipping times and costs vary by location and product. You will receive tracking information once your order ships.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs processing.

7. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds. All returns must comply with our stated return policy terms.

8. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Yes Universe LLC and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks, including Zen Ops Hq™, may not be used without our prior written consent.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

10. Disclaimers

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Yes Universe LLC excludes all representations, warranties, conditions, and terms whether express or implied.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.

11. Limitation of Liability

In no event shall Yes Universe LLC, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, punitive, consequential, or special damages arising out of or related to your use of the Service.

Our total liability to you for all damages shall not exceed the amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Yes Universe LLC and its subsidiaries, agents, licensors, managers, and other affiliated companies from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees).

13. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

14. Governing Law

These Terms shall be interpreted and governed by the laws of the United States and the state where Yes Universe LLC is registered, without regard to conflict of law provisions.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us through our customer service channels available on zenopshq.store.

By using our Service, you acknowledge that you have read these Terms of Service and agree to be bound by them.